Same-Day and Next-Day Repairs

Professional Fireplace Repair in Charlotte

Whether your unit won’t ignite, smells unusual, produces weak heat, or has smoke issues, our certified technicians provide fast, reliable fireplace repair for homeowners across the Charlotte area. We focus on safety, performance, and long-lasting results so you can enjoy a warm, comfortable home again.
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Fireplace in a living room
what we can repair

Types of fireplaces we repair

Whether your fireplace is decorative or a main heat source, our technicians can service it with precision and care. We specialize in both gas and electric fireplace systems — restoring comfort and safety for your home.

Gas fireplaces

We repair ignition issues, pilot light failures, and gas valve problems. Our experts clean burners, inspect thermocouples, and ensure safe, even flames.

Electric fireplaces

From power failures to flickering flame effects, we troubleshoot heating elements, control boards, and LED systems to restore full functionality.

Direct-vent fireplaces

These sealed systems can develop airflow blockages or fan malfunctions. We clean venting, check exhaust fans, and verify safe operation.

Vent-free fireplaces

Vent-free units are efficient but require precise maintenance to prevent odor or soot buildup. We test sensors and calibrate oxygen depletion systems for clean burning.

Wall-mounted fireplaces

Sleek and modern, but prone to wiring or remote-control problems. We diagnose electrical faults and fix display or flame-effect issues.

Outdoor fireplaces

Exposure to weather can cause corrosion or ignition issues. We replace rusted parts, clean burners, and ensure safe performance for outdoor entertaining.

issues we fix

We can handle all common fireplace issues

Your fireplace should bring warmth and comfort — not frustration. Whether it’s not lighting, not producing heat, or making strange noises, our technicians can fix it fast and safely.

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Common issues include:

Fireplace not igniting

This issue usually happens due to a dirty pilot assembly, faulty igniter, or blocked gas line. We clean and inspect all ignition components to restore safe, reliable startup.

Weak or uneven flame

Low or inconsistent flames often point to clogged burners or incorrect gas pressure. Our technicians adjust and balance the flame for even, efficient heating.

No heat output

If your fireplace produces light but no warmth, it could be a bad heating element, thermostat, or wiring issue. We replace defective parts and test for full heat output.

Burning smell or soot

A strong odor or soot buildup indicates poor combustion or vent blockage. We clean vents, burners, and filters to ensure clean, odor-free operation.

Strange noises or clicking

Rattling, clicking, or popping sounds can come from expanding metal, loose fans, or debris in the housing. We identify and fix the source for quiet operation.

Remote or switch not working

When your remote or wall switch stops responding, it’s often a signal issue or wiring fault. We repair transmitters, receivers, and controls quickly.

Glass fogging or discoloration


Error codes or safety lockouts

Modern fireplaces can enter safety mode if they detect irregularities. We decode error messages, identify the fault, and reset the system properly.

what we promise

Why choose us if you need a fireplace repair near you

Same-Day and Next-Day Repair
Need your fridge cooling again or washer spinning today? Our Charlotte appliance repair team offers same-day and next-day visits — so your home gets back to normal without long waits.
Licensed, Insured, and Background-Checked Technicians
Every technician on our team is factory-trained, insured, and background-checked for your safety. We never outsource — you always get a trusted local expert.
Upfront, Transparent Pricing
No surprises here. After diagnosing your appliance, we explain exactly what needs fixing and how much it’ll cost — no hidden fees, no upsells, just fair, transparent service.
Locally Owned, Not a Franchise
We’re proud to serve Charlotte as a local, family-owned business — not a big national chain. That means faster response times, personal attention, and reliable service you can count on.
brands

Trusted brands we service

We repair all major gas and electric fireplace brands, including Napoleon, Dimplex, Majestic, Heatilator, Regency, and Monessen. Whether your model is built-in, wall-mounted, or outdoor, our technicians know how to diagnose and fix it quickly — keeping your system safe, efficient, and ready to use.

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reviews

What our clients say about our services

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Greg G.
5.0
★★★★★
Can’t say enough great things about Dimitri! He’s a fantastic technician—knowledgeable, personable, and reliable. He arrived on time, completed the work efficiently, and even returned right away when a small issue came up. If you need someone to service your Sub-Zero appliances, Dimitri at Trusted Appliance Repair is the one to call!
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Will B.
5.0
★★★★★
Unbelievable experience! My 15 year old Samsung washer stopped working (bad pump). I called them at 8:45am, they had a technician at my home in Huntersville within an hour. The technician, Dmitrii, confirmed the bad pump. I went ahead with the repair and he waived the $99 call out fee for doing so. He replaced my pump for an incredibly fair price. I was blown away that he actually had a pump on his truck for such an old washer!! He said he carriers more than 80 pumps with him! 🤯 In total, Dmitrii had my washer fixed within two hours of my initial call to them. AMAZING!! Dmitrii was very friendly and very professional. I HIGHLY recommend Trusted Appliance Repair!!!
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Brandy T.
5.0
★★★★★
Highly recommend, dishwasher wouldn't drain, they came out next day. I have a Jennair, didn't have the parts, said part would be in Monday.Called me 1st thing Monday, here by 10am. Fixed!! On time, professional quality company.My pups liked him too
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Brandy T.
5.0
★★★★★
Highly recommend, dishwasher wouldn't drain, they came out next day. I have a Jennair, didn't have the parts, said part would be in Monday.Called me 1st thing Monday, here by 10am. Fixed!! On time, professional quality company.My pups liked him too
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Kyle K.
5.0
★★★★★
Dmitrii provided me with quick, professional and friendly service. A part was needed to fix my washing machine and was obtained quickly with a very short turn around for the fix. All work was explained in detail and I was completely in the loop for the entire process. Very happy with the repair and service provided.
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Paul D.
5.0
★★★★★
Our GE front load washer started acting up. I read some reviews of different appliance repair businesses and decided to call Trusted Appliance Repair. I call d on Monday afternoon, someone answered right away. He said a tech could be at my home same day. The tech came and quickly diagnosed the problem. Unfortunately it was a bad control board which I suspected. He said he needed to order the part and he could likely install it on Friday. But on Wednesday he called and said the part arrived and he could come over today. So it’s Wednesday afternoon about 48 hours from my call and the unit is working. The tech, Andrew, was courteous and prompt. Although I’m not happy to have to replace a board on a machine that’s only had 24 months service, I was very pleased with the service from Trusted Appliance and would recommend them. They made the entire process very easy
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David E.
5.0
★★★★★
I have a WT7405CW LG washer. Thought I had a leaking washer unit, turns out it was the house's drain line backing up...🙃 Dmitrii figured it out quick and gave me some free advice on my dryer. Good customer service and came the next day. Would use them again 👍🏽.
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Megan
5.0
★★★★★
Absolutely outstanding service!!! I called about a malfunctioning dryer and was offered a same-day appointment. Dmitrii was prompt, professional, friendly, and incredbily thorough. He took the time to explain everything clearly, showed me the root of the issue, and even gave me extra tips for maintaining both my dryer and washing machine. The problem is a faulty control board, which concerned me since this is a brand new machine but he reassured me that it's very common. He also gave me a lot of insight into how to handle the replacement part process with LG, and offered a very reasonable quote for labor to install the new part if they are unable to get a tech out in a timely fashion. I truly appreciated the honesty and level of care, and I cannot say enough good things about this company. If you're in the Huntersville area and need help with your appliances, you should absolutely choose Trusted Appliance Repair.
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Kate M.
5.0
★★★★★
Andrey from Trusted Appliance Repair LLC did an excellent job with our oven repair in Huntersville. The oven wasn’t heating evenly, and he quickly diagnosed a faulty bake element. He replaced the part, tested the unit, and now it works perfectly again. He was on time, very professional, and the price was reasonable. If you ever need stove or oven repair in Huntersville, this is the company to call!
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Jonathon L.
5.0
★★★★★
Expert, professional, fast service. As an automotive repair technician myself, I know first hand how it can be in the service/repair industry so professionalism and expertise is my top priority. My service technician Andrew was personable and professional, diagnosed my dryer issue within 30 minutes and performed repairs properly to a high standard. Showed me the issue I was having and was able to clearly communicate the steps to repair. Easy and fast booking with no hidden fees and clearly explained diagnosis on the invoice that was sent to me via text. This is what instills confidence to a customer that the job was done right the first time. If I could give 10 stars I would.
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Kelly H.
5.0
★★★★★
Andrew was great! Efficient and professional. He very quickly diagnosed the problem with my dryer and had me up and running in no time flat. He texted me when he was on his way and explained what he was doing and what I could expect as he was working. I will definitely call Reliable again!
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Nizar G.
5.0
★★★★★
We called about 3:30pm regarding fridge and freezer. Technician arrived just after 4. Promptly diagnosed the issue and discussed options and reliability of repair with us. Repair completed by 6:00. Great response time but also much appreciated the professionalism and the honesty
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Svitlana M.
5.0
★★★★★
Great service and Andrew were able to come over the same day. They fixed our Maytag dryer in less than an hour and gave us a fair price for the work. He’s fixed other appliances for us in the past and is reliable.
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Angela P.
5.0
★★★★★
Dimitrii was prompt, respectful, and thorough with his assessment and repair of my dryer. I’ll be using him for all future repair needs and recommending him to others. If you’re looking for an honest, kind, and efficient repair person, he is your man!
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Malory M.
5.0
★★★★★
Incredibly great service! Definitely recommend. Dimitri came out early and was very thorough with his diagnosis and even helped me after the fact to prove to GE that I needed a replacement fridge.
Our Process

How our fireplace repair service works

1
Diagnostic Inspection
scheduling
A certified technician arrives on time and inspects your appliance to identify the problem quickly.
2
Clear Estimate & Repair Plan
We explain the issue in simple terms and offer a transparent quote before starting any work.
3
Professional Appliance Repair
With your approval, we perform the repair using quality parts and industry-standard tools.
4
Final Testing and Quality Assurance
After repairs are completed, we test your appliance to ensure it’s working like new.
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faq

Common fireplace repair questions homeowners ask

Why won’t my gas fireplace turn on?
This is often due to ignition failure, a faulty switch, or a worn thermocouple. We test each part and restore safe ignition.
Is it safe to use a fireplace that smells strange?
No, unusual odors can signal overheating, dust burning, or even gas leaks. Stop using the unit and schedule service immediately.
How often should a gas fireplace be serviced?
Most manufacturers recommend annual maintenance to clean burners, check sensors, and ensure safe operation.
Why does my fireplace keep shutting off?
It could be overheating, a failing safety sensor, or restricted airflow. We diagnose the shutdown cause and correct it.
What causes soot buildup in my fireplace?
Poor combustion or blocked vents often lead to soot. We clean the system and restore proper airflow.
Can you fix older fireplace models?
Yes, we repair both newer and older units and source compatible parts whenever possible.
Why is the flame in my fireplace so small or uneven?
This happens when burners are dirty or airflow is restricted. We clean components and adjust settings.
Do you offer emergency or same-day fireplace repair?
Yes — we provide same-day and next-day service in most areas, especially during high-demand seasons.

Book your fireplace repair today

Bring warmth and peace of mind back to your home. Call us now, or book your fireplace repair online today. Our friendly, local technicians will make sure your fireplace is safe, efficient, and ready to enjoy again.

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(980) 306-2809
Available 7 Days a Week
Free Service Call with Repair
Licensed and Insured
Pet-friendly technicians