Privacy Policy

Last updated: November 30, 2025
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Trusted Appliance Repair LLC (“Trusted Appliance Repair”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and what choices you have.

By using our website, booking a service, or contacting us, you agree to the terms of this Privacy Policy.
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1. Who we are

Trusted Appliance Repair LLC provides residential appliance repair services.
If you have any questions about this Privacy Policy, you can contact us at:

2. Information we collect

We collect information in a few different ways:
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2.1. Information you provide to us

You may give us personal information when you:

  • Book a service online or by phone
  • Fill out a contact form on our website
  • Request a quote
  • Join our mailing list
  • Leave a review or testimonial
  • Communicate with us by phone, email, SMS/text, or other channels

This information may include:

  • Name
  • Phone number
  • Email address
  • Service address or city/area
  • Details about your appliance (brand, type, issue)
  • Preferred appointment date and time
  • Photos or videos of the appliance or issue (if you choose to send them)

We may also collect any other information you choose to provide to us in your communications.
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2.2. Payment information

If you pay for services using a card or online payment method, your payment will be processed by a third-party payment processor. We do not store your full credit card number or CVV on our servers. We may receive limited information from the payment processor (for example, the last four digits of the card and payment status) for accounting and record-keeping purposes.
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2.3. Information collected automatically

When you visit our website, we and/or our third-party service providers may automatically collect certain technical information, such as:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages you visit and how you interact with them
  • Date and time of your visit
  • Approximate location (e.g., city) based on IP

We may use cookies and similar technologies (see “Cookies and tracking technologies” below) to collect this information.

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3. How we use your information

We use the information we collect for purposes such as:

  • Providing services:
    • Scheduling and confirming your appointments
    • Communicating about your service request
    • Performing repairs and follow-up support
  • Customer support:
    • Responding to your questions and requests
    • Handling complaints and warranty issues
  • Service and website improvement:
    • Understanding how people use our site
    • Improving our services, customer experience, and website performance
  • Communication and updates:
    • Sending service confirmations and reminders
    • Sending important notices about changes to services, policies, or hours
  • Marketing (where permitted):
    • Informing you about special offers, updates, or services you may be interested in
    • You can opt out of marketing communications at any time (see “Your choices” below).
  • Security and fraud prevention:
    • Protecting our website, business, and customers
    • Detecting, preventing, and responding to fraud or misuse
  • Legal and compliance:
    • Complying with legal obligations
    • Protecting our rights and resolving disputes

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4. SMS/text messaging

If you choose to provide your mobile phone number, we may use it to:

  • Confirm appointments
  • Send service reminders or updates
  • Communicate about your service request

We do not share SMS opt-in data or mobile phone numbers with any third party or affiliate for marketing purposes.

Standard message and data rates may apply. You can opt out of text messages at any time by replying STOP or following the instructions in the message.

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5. Cookies and tracking technologies

Our website may use cookies and similar technologies (such as pixels or tags) to:

  • Remember your preferences
  • Analyze website traffic and usage
  • Improve website performance and user experience
  • Support basic marketing and analytics (for example, Google Analytics)

You can usually control cookies through your browser settings (block, delete, or receive alerts). Please note that disabling certain cookies may affect how the website functions.

If we use Google Analytics or similar tools, they may collect information about your use of the website and report website trends without identifying individual visitors. You can learn more about how Google uses data and how to opt out via your browser or Google’s tools.

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6. How we share your information

We do not sell your personal information.

We may share your information in the following situations:

  • Service providers:
    With trusted third parties that help us operate our business and provide services, such as:
    • Payment processors
    • Scheduling or booking tools
    • Website hosting and analytics providers
      These service providers are only allowed to use your information as needed to perform services for us.
  • Legal and safety reasons:
    We may disclose information if we believe it is necessary to:
    • Comply with applicable laws, regulations, or legal processes
    • Respond to lawful requests from authorities
    • Protect our rights, property, or safety, or that of our customers or others
  • Business transfers:
    If our business is sold, merged, or reorganized, your information may be transferred as part of that transaction, subject to the same privacy commitments.

We may also use or share aggregated and anonymized information that does not identify you personally.

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7. Data retention

We keep your personal information only as long as reasonably necessary for:

  • Providing services to you
  • Maintaining business and tax records
  • Meeting legal and regulatory requirements
  • Resolving disputes and enforcing our agreements

When information is no longer needed, we will delete it or anonymize it where possible.

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8. Your choices and rights

Depending on where you live, you may have certain rights regarding your personal information, such as:

  • Accessing the personal information we hold about you
  • Requesting corrections to inaccurate information
  • Requesting deletion of certain information, subject to legal obligations
  • Opting out of marketing communications

You can:

  • Unsubscribe from marketing emails by clicking the unsubscribe link in the email.
  • Opt out of marketing texts by replying STOP to any message.
  • Contact us at trustedappliancesrepair@gmail.com to request access, updates, or deletion of your information where applicable.

We will respond within a reasonable time and in accordance with applicable laws.

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9. Children’s privacy

Our website and services are intended for adults and are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18.

If you believe a child under 18 has provided us with personal information, please contact us at trustedappliancesrepair@gmail.com, and we will delete that information as soon as reasonably possible.

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10. How we protect your information

We use reasonable technical and organizational measures to protect the personal information we collect, including:

  • Limiting access to personal data
  • Using secure systems and hosting providers
  • Working with reputable third-party service providers

However, no method of transmission or storage over the internet is 100% secure. We cannot guarantee that unauthorized access, hacking, data loss, or other incidents will never occur.

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11. Third-party websites and services

Our website may contain links to third-party websites or services (for example, payment gateways, review platforms, or social media). We are not responsible for the privacy practices or content of those third parties.

We encourage you to read the privacy policies of any third-party sites or services you use.

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12. International transfers

If we use third-party service providers that are located outside your state or country, your information may be transferred and processed in other jurisdictions. Those areas may have different data protection laws than where you live. We will take reasonable steps to ensure your information is handled securely and in accordance with this Privacy Policy.

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13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page.

If changes are material, we may also provide additional notice (for example, by posting a banner on our website). Your continued use of our website or services after any changes become effective means you accept the updated Privacy Policy.

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14. Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us:

We will do our best to respond within a reasonable timeframe.