Appliance repair FAQs from local experts
Not sure what’s wrong with your appliance or what to expect from a repair? We’ve answered the most common questions for each appliance to help you make informed decisions.
Book ServiceHow much does appliance repair cost in Charlotte?
A service call fee is required for diagnosis, and it’s fully credited toward the repair if approved. Pricing depends on the type of appliance and the problem identified. Contact us for full details on our rates and service call fees.
Do you offer same-day appliance repair in Charlotte?
Yes, most service calls in Charlotte and nearby areas are available the same day or next day. Availability depends on your location and the appliance issue, but our team always tries to prioritize urgent repairs such as leaking refrigerators, no-heat dryers, or non-starting washers.
How quickly can a technician diagnose the problem?
Most appliance issues can be diagnosed within 10–20 minutes on-site. Our technicians carry tools and testing equipment to identify the failure fast and explain the repair steps before anything is done.
Do you waive the service call fee if I proceed with the repair?
Yes. The $80 service call fee goes toward the total cost of your repair. If you decide to move forward, you don’t pay twice — the diagnostic is included in the final price.
Are your repairs covered by a warranty?
Absolutely. All parts and labor come with a warranty, which varies depending on the component replaced. We only use high-quality, manufacturer-approved parts, so you’re protected long after the service is completed.
Can you repair high-end brands like Sub-Zero, Viking, Thermador, and Bosch?
Yes, our technicians work with high-end and luxury appliance brands every day. We are familiar with their common issues, specialized components, and diagnostic procedures, which allows us to complete repairs accurately and quickly.
What if the technician doesn’t have the part on the truck?
If a special part is needed, we place the order right away and return as soon as it arrives — often within 1–2 days. For urgent cases, we try to source local inventory in Charlotte to speed up the repair.
Do you offer weekend or evening appointments?
Yes, we operate 7 days a week, 7:00 am to 11:00 pm, so you don’t have to take time off work or wait days for help. We provide flexible scheduling to fit your routine.
Why is my refrigerator not cooling properly?
A refrigerator that isn’t cooling can have a faulty compressor, thermostat, or fan motor, or sometimes a blocked air vent restricting airflow. Our technicians run full diagnostics to find the exact cause and restore proper cooling fast.
Why is there frost or ice buildup inside my fridge?
Excess frost means your defrost system, door gasket, or damper may be failing. We repair or replace faulty parts and ensure proper airflow to prevent recurring frost.
Do you offer same-day refrigerator repair near me?
Yes! We offer same-day and next-day refrigerator repair across Charlotte, Huntersville, Concord, Mooresville, and nearby areas. Our technicians arrive fully equipped to complete most repairs in a single visit.
How much does refrigerator repair cost?
Costs vary by issue and model, but most repairs range from $150–$500. We provide an upfront estimate before any work begins — no hidden fees or surprises.
Why does my refrigerator keep running constantly?
If your fridge never shuts off, it may be overworking due to dirty condenser coils, worn door gaskets, or a bad temperature sensor. We clean, test, and calibrate your system so it cycles normally and saves energy.
Is it worth repairing an older refrigerator?
In many cases, yes. If your fridge is under 12–15 years old and the compressor or sealed system is still in good shape, repair is usually more affordable than replacement. We provide honest advice and upfront estimates before any work.
Why does my refrigerator have a bad smell?
Odors can come from spoiled food, mold in the drain pan, or a clogged filter. We deep clean the interior, sanitize air vents, and check for any underlying issues causing the smell.
Why does my refrigerator trip the circuit breaker?
This can happen if there’s a shorted compressor, power surge, or faulty outlet. We test electrical components to find the fault and ensure your appliance is safe to use.
Why is my freezer not freezing but the light is on?
If your freezer is running but not freezing, it’s likely a problem with the compressor, evaporator fan, or thermostat. Sometimes, a buildup of frost or blocked air vents can restrict cold airflow. Our technicians can diagnose the cause and restore proper cooling quickly.
Why does my freezer keep frosting up?
Frost buildup usually happens when warm air enters the freezer through a damaged door gasket or when the defrost heater isn’t working properly. Cleaning the door seal and ensuring it closes tightly can help, but if the frost returns, a professional defrost system check is needed.
What causes my freezer to make loud noises?
Rattling, buzzing, or clicking sounds often come from worn evaporator fan motors or a failing compressor. It’s best to have a technician inspect it before it leads to more serious damage or complete motor failure.
Why is water leaking from under my freezer?
Leaks are commonly caused by a blocked defrost drain or cracked water line. As the ice melts, the water has nowhere to go and ends up pooling underneath the unit. We can unclog the drain and replace damaged tubes to stop the leak for good.
Why is my freezer running all the time?
If your freezer never turns off, it could mean the thermostat or temperature sensor is stuck, or the coils are dirty and forcing the compressor to overwork. Cleaning the condenser coils and recalibrating the thermostat usually fixes it, we handle both during service.
How often should I defrost my freezer?
Manual-defrost freezers should be defrosted about every 3–6 months or when frost buildup reaches ¼ inch thick. Frost-free models do this automatically, but even they benefit from occasional maintenance to keep efficiency high.
What’s the average lifespan of a freezer?
A well-maintained freezer typically lasts between 12 and 20 years, depending on the brand and model. Regular cleaning of coils, door seals, and vents helps extend its lifespan and prevent expensive repairs.
Should I repair or replace my old freezer?
If your freezer is less than 10 years old and the repair cost is under 50% of replacement value, repair is usually the smarter choice. We’ll give you an honest assessment based on your unit’s condition and energy efficiency.
Why is my washer not draining properly?
A clogged drain hose, faulty pump, or blocked filter can prevent proper drainage. We clear or replace these parts to restore water flow.
Why does my washer smell bad even after cleaning?
Odors often come from trapped moisture, detergent residue, or mold buildup in the drum and gasket. We offer professional cleaning and maintenance tips to keep your washer fresh and odor-free.
Why does my washer stop mid-cycle?
This can happen when the control board, timer, or motor overheats. We inspect the electronics and replace any failing parts.
Do you offer same-day washer repair near me?
Yes, we offer same-day and next-day washer repair services throughout Charlotte, Huntersville, Mooresville, and nearby areas.
Why is my washer shaking violently during the spin cycle?
Unbalanced loads or worn shock absorbers are the most common causes. We balance the drum and replace worn supports for smooth performance.
Why is my washer not filling with water?
A bad inlet valve, faulty water level sensor, or low household water pressure could be to blame. We test each component to find and fix the cause.
Is it worth repairing an older washer?
If the washer is under 10–12 years old, repair is usually cost-effective. We always provide an honest recommendation based on your unit’s condition.
What causes a washer to leak water?
Leaking can be caused by a damaged hose, loose connection, or cracked seal. We locate the source of the leak and make sure your washer is watertight again.
Why is my dryer not drying clothes but still getting hot?
If your dryer feels hot but clothes come out damp, the issue is usually airflow. A clogged vent, lint trap, or exhaust duct prevents moisture from escaping, leaving your clothes wet. Sometimes, a faulty moisture sensor or weak blower fan can also be the cause. Cleaning the vent and checking airflow usually restores normal drying performance.
Why does my dryer take so long to dry clothes?
When drying cycles drag on, it’s often because of a partially blocked vent, worn heating element, or failing thermostat. Restricted airflow or inconsistent temperature can make cycles much longer. We inspect both internal parts and your vent system to ensure proper heat and airflow balance.
Why is my dryer overheating or getting too hot?
Overheating dryers are often caused by blocked exhaust vents, broken thermostats, or a faulty heating element that doesn’t shut off properly. This can damage clothing and pose a fire risk. Stop using the dryer and schedule a professional inspection immediately.
Can I use my dryer if it’s heating but not drying properly?
It’s best not to. Running the dryer with poor airflow or a weak heating element forces it to overwork, which can damage internal parts and increase fire risk. Schedule a dryer vent cleaning or diagnostic inspection before continued use.
Why is my dryer not heating up at all?
A dryer that runs but produces no heat often has a blown thermal fuse, bad heating element, or faulty thermostat. Power issues — such as a tripped circuit breaker or loose electrical connection — can also stop the heating cycle. Our technicians can test these components to find the exact cause and replace only what’s necessary.
Why does my dryer keep stopping mid-cycle?
If your dryer shuts off before the cycle finishes, it may be overheating or the motor is failing. An overheated motor or blown thermal fuse triggers an automatic safety shutoff. Once cooled, it may restart but repeat the issue. A technician can clean the venting system and test the motor and sensors for faults.
Why is my dryer making loud noises or banging sounds?
Unusual noises usually come from worn drum rollers, damaged belts, or a loose blower wheel. Over time, these parts wear out or shift out of alignment. A quick mechanical tune-up can restore smooth, quiet operation.
Is it worth fixing my old dryer?
In most cases, yes, especially if it’s under 10 years old and the repair is minor (like a belt, fuse, or thermostat). Our team provides honest diagnostics and upfront pricing so you can decide whether a dryer repair or replacement makes more sense.
Why is my oven not heating up properly?
If your oven isn’t reaching the right temperature or takes too long to heat, it may have a burned-out heating element, faulty igniter, or broken thermostat sensor. Our technicians test each component to identify the issue and replace defective parts with manufacturer-approved replacements.
Why does my oven make a clicking sound but not ignite?
This usually happens in gas ovens when the igniter or safety valve fails. The gas supply might be fine, but the igniter can’t generate the spark needed for combustion. We safely inspect and replace the faulty parts to restore proper ignition.
Can I still use my oven if it’s heating unevenly?
You shouldn’t — uneven heating often points to a broken fan motor, temperature sensor, or heating element. Continued use could lead to undercooked or burnt food and further damage. Our team calibrates and repairs these components to ensure even cooking performance.
Why does my oven smell like it’s burning?
A burning smell may be caused by leftover food debris, grease buildup, or overheating electrical parts. If the smell persists after cleaning, call for a safety inspection — it could signal a wiring issue or failing element that needs immediate attention.
How much does professional oven repair cost?
The cost depends on the problem and parts required. Most oven repairs are affordable compared to replacement, typically ranging from minor switch fixes to complex control board repairs. We always provide an upfront estimate before starting any work.
Why won’t my oven door close properly?
A loose or damaged door gasket, hinge, or latch can cause poor sealing, leading to heat loss and uneven cooking. We replace worn parts and realign the door to ensure a perfect seal for energy-efficient performance.
What do error codes on my oven mean?
Modern ovens use error codes to signal issues like overheating, sensor failure, or electrical faults. Each brand has its own code system, and our technicians are trained to interpret and resolve these specific manufacturer alerts.
How can I prevent oven problems in the future?
Regular cleaning, avoiding aluminum foil on heating elements, and scheduling annual maintenance are key. Keeping door seals clean and checking for strange smells or noises early helps prevent bigger issues later. Our preventive maintenance services keep your oven reliable year-round.
Why won’t my electric stove heat up?
This issue is often caused by a burnt-out heating element, a faulty temperature sensor, or a damaged control switch. Our technicians can test each component and replace only what’s necessary to restore proper heating.
What should I do if my gas stove won’t ignite?
Inspect to ensure the burner caps are clean and properly aligned. If the igniter keeps clicking or won’t spark, it could be due to a clogged gas line or a broken igniter switch — both of which we can safely fix.
Why does my stove keep tripping the breaker?
This is usually a sign of an electrical short, overheating element, or wiring problem. We’ll inspect your connections and control board to eliminate the cause before it becomes a safety issue.
How much does stove repair usually cost?
The cost depends on the type of repair and the parts required. Most common stove repairs range from $120 to $350, and we always provide an upfront quote before starting any work.
Can I use my stove if one burner isn’t working?
It’s best not to. A malfunctioning burner can cause uneven cooking or electrical overload. Our team can quickly replace or repair individual burners to keep your stove operating safely.
Why does my gas stove smell like gas even when it’s off?
This could indicate a gas leak — a serious hazard. Turn off the gas supply, open windows, and contact us immediately for emergency service.
My stove takes too long to heat up. What’s wrong?
Slow heating can be caused by damaged elements, dirty connectors, or thermostat issues. We’ll clean, calibrate, or replace the necessary components for consistent heating.
Do you repair both residential and commercial stoves?
Yes, our technicians are trained to handle both. For this page, we focus on residential stove repair, but we also offer specialized commercial services through our dedicated division.
Why is my electric cooktop not heating up?
This is one of the most common cooktop issues. It usually happens due to a burnt-out heating element, damaged switch, or faulty wiring connection. Our technicians test each component to identify the exact cause and replace defective parts to restore even heat distribution.
Why does my gas cooktop keep clicking but won’t light?
Continuous clicking often means the igniter is wet, dirty, or stuck. It could also indicate a faulty ignition switch. We clean the igniter, check wiring connections, and make sure the gas supply is flowing safely for reliable ignition.
Can a cracked glass cooktop be repaired or must it be replaced?
Once a glass cooktop is cracked, it cannot be repaired — it must be replaced for safety reasons. Continuing to use it can cause electrical shorts or even glass shattering. We replace glass surfaces using OEM parts made specifically for your model.rol board to eliminate the cause before it becomes a safety issue.
What does it mean when my cooktop shows an error code?
Error codes appear when your cooktop’s sensors detect a malfunction — often related to the control board, temperature sensor, or power supply. Our team diagnoses brand-specific codes and performs precise electronic repairs to restore full functionality.
Why is my induction cooktop not detecting pots or pans?
This typically happens when incompatible cookware is used, but it could also signal a sensor or inverter board issue. We inspect and recalibrate the detection system to ensure your induction cooktop works with all compatible cookware.
What should I do if my cooktop smells like burning plastic or gas?
Turn it off immediately and disconnect the power or gas supply. The smell could be caused by overheating components, melted wiring, or a gas leak. We perform a full safety inspection to identify and fix the issue before restoring power.
How much does cooktop repair cost in Charlotte, NC?
Costs depend on the brand and type of issue. Minor repairs like replacing a switch or igniter may cost less than $200, while major repairs (like glass replacement) can be higher. We always provide transparent, upfront pricing before any work begins.
Is it worth repairing my old cooktop or should I replace it?
If your cooktop is less than 10 years old and parts are still available, repair is usually more affordable than replacement. We’ll give you honest advice based on the cost, model, and condition of your appliance.
Why won’t my range heat up properly?
If your range isn’t heating evenly or at all, it could be due to a faulty heating element, broken temperature sensor, or damaged control board. In gas ranges, it’s often a bad igniter or gas valve. Our technicians test all components to find the exact cause and restore full heating performance.
Why does my electric range keep tripping the breaker?
This usually happens when there’s a short circuit in the heating element, a wiring issue, or an overloaded electrical circuit. We inspect all electrical connections and safely repair or replace faulty parts to prevent further power interruptions.
Why is my gas range clicking but not lighting?
A constant clicking sound without ignition often points to a dirty burner cap, blocked gas flow, or a malfunctioning spark module. We clean, adjust, and repair ignition components to ensure your burners light safely every time.
Can I use my range if one burner isn’t working?
It’s best not to. A faulty burner can indicate deeper issues like damaged wiring or a control board fault. Continuing to use the range could worsen the problem or cause safety risks. Our team can quickly replace or repair the damaged burner for safe operation.
How long should a range last before needing major repairs?
Most ranges last between 10–15 years with proper care. However, performance issues can appear earlier due to frequent use or lack of maintenance. Routine cleaning and timely repairs can extend your range’s lifespan significantly.
Why does my oven take too long to preheat?
A slow preheat is often caused by a failing bake element, weak igniter, or temperature sensor issue. We test these parts and calibrate your oven to ensure it reaches the desired temperature efficiently.
Is it worth repairing an old range or should I replace it?
If the repair cost is less than 50% of a new range and the appliance is under 10 years old, repair is usually the smarter choice. We always provide honest recommendations after diagnosis so you can make the most cost-effective decision.
Do you repair both gas and electric ranges?
Yes, we service all major gas, electric, and dual-fuel ranges from leading brands like GE, Samsung, Whirlpool, LG, Frigidaire, and more. Our certified technicians are equipped to handle every type safely and efficiently.
Why isn’t my kitchen vent hood pulling air properly?
Clogged grease filters or duct obstructions are the most common causes. Regular cleaning and professional maintenance keep airflow strong and your air clean.
My vent hood is making a loud noise — what does it mean?
Loud grinding or rattling usually indicates a worn fan motor or loose blade. We can quickly fix the noise and prevent further damage.
Can a vent hood motor be repaired or must it be replaced?
In many cases, we can repair the motor by replacing bearings or electrical components. If the motor is burned out, we install a new OEM unit to restore performance.
Why does my range hood light flicker or not turn on?
Faulty wiring or a damaged switch is often to blame. Our technicians replace defective components and ensure proper grounding for safety.
Is it safe to use the stove if the vent hood doesn’t work?
It’s best not to. Poor ventilation can trap smoke, steam, and grease in your kitchen. Call us to inspect and fix it before it affects air quality or safety.
How often should I clean or replace vent hood filters?
For most homes, filters should be cleaned monthly and replaced every 6–12 months, depending on cooking frequency and model type.
Do you repair ductless or recirculating hoods?
Yes, we service both ducted and ductless systems. For recirculating hoods, we replace charcoal filters and clean fan assemblies for better performance.
How soon can you come for a vent hood repair?
We offer same-day appointments across Charlotte and nearby areas. Just call or book online, and our local technician will be on the way.
Why is my dishwasher not draining water properly?
A clogged filter, blocked hose, or faulty drain pump can prevent your dishwasher from draining. Try cleaning the filter and checking the hose for kinks. If the problem persists, our technicians can quickly diagnose and fix the issue so water drains smoothly again.
Why are my dishes still dirty after a full cycle?
This usually happens when spray arms are blocked, detergent isn’t dispensing correctly, or the water isn’t hot enough. We’ll inspect the nozzles, heating element, and detergent system to restore powerful cleaning performance.
What causes a dishwasher to leak from the bottom?
Leaks often come from worn door seals, loose hose connections, or a damaged inlet valve. Our team replaces defective gaskets and fittings to stop the leak and protect your kitchen from water damage.
Could you please help me understand why my dishwasher isn't starting or turning on?
If your dishwasher doesn’t power on, it could be due to a tripped breaker, faulty door latch, or control board failure. We’ll test the electrical components and make the necessary repairs safely and efficiently.
Why is my dishwasher not drying dishes?
A bad heating element or faulty rinse aid dispenser can leave dishes wet at the end of a cycle. We replace damaged parts and recalibrate the heating system so your dishes come out perfectly dry.
What does it mean when my dishwasher shows an error code?
Modern dishwashers display error codes when sensors detect issues like leaks, overheating, or drainage failures. Our technicians are trained to read and fix all major brand error codes — from Bosch and GE to Samsung and LG.
How often should I clean my dishwasher filter and spray arms?
To maintain efficiency, clean the filter every 1–2 weeks and rinse the spray arms monthly. This prevents clogs, improves water flow, and extends the life of your dishwasher.
Is it worth repairing an old dishwasher or should I replace it?
If your dishwasher is under 10 years old and the repair cost is less than half the price of a new unit, repair is usually the best option. We’ll give you an honest assessment so you can make the most cost-effective decision.
Why is my ice maker not making any ice?
This could be due to a blocked water line, failed inlet valve, or frozen fill tube. Our technicians quickly identify the cause and restore full ice production.
Why does my ice maker leak water?
A loose connection, cracked water line, or overflowing bin is often to blame. We’ll inspect the system, seal leaks, and prevent future drips.
Why does my ice taste bad?
Old filters, stagnant water, or mold buildup can cause unpleasant taste or smell. Replacing the filter and cleaning the ice maker usually solves it.
Why is my ice maker so noisy?
Grinding or buzzing often means a motor or fan issue. We replace worn parts to keep your ice maker running quietly and efficiently.
Why is my ice coming out cloudy or white?
Air bubbles caused by poor water filtration or pressure can make ice appear cloudy. We check your water line and filter for proper flow and purity.
How long does an ice maker last?
Most ice makers last 7–10 years, depending on usage and maintenance. Regular cleaning and filter replacement can extend their life.
Should I repair or replace my broken ice maker?
If the repair costs less than half the price of a new one and your unit is under 10 years old, repair is usually the smarter choice.
How quickly can you repair my ice maker?
We offer same-day and next-day service across Charlotte and nearby cities. We can fix many common issues in just one visit.
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